Multi-Factor Authentication
Multi-factor authentication (MFA) is an important security measure that helps protect your account and sensitive information. HSeLanD, as a critical platform for health service e-learning and development, uses MFA to enhance user security. This article aims to provide detailed guidance on common MFA queries.
Detailed articles will be released at the launch of MFA on 17/09/2025 to support you in this transition.
General Questions
What is Multi-Factor Authentication (MFA)?
Multi-factor authentication (MFA) is a security process that requires users to provide two or more verification factors to access an account. Instead of just entering your username and password, MFA asks for an additional method of verification through your phone, email or an authentication app.
Getting started
How do I set up MFA on HSeLanD?
When you log in to HSeLanD, you may be prompted to enable MFA. The most common process involves the following steps:
- Log in with your username and password as usual.
- Follow the on-screen instructions to register your preferred MFA method (e.g., email one-time code, authentication app).
- Verify your MFA method by entering a code sent to your device or generated by the app.
- Once verified, MFA will be enabled for your account.
You can also access your MFA settings at any time from the account settings, select the account icon and then select Manage MFA.
What authentication methods does HSeLanD support?
The supported MFA methods on HSeLanD include:
- Authentication App: Use apps like Google Authenticator or Microsoft Authenticator to generate codes.
- Email Verification: Receive a unique code to your registered email address.
- Passkey: A passwordless method which stores your credentials securely on your device or browser.
Is my personal data safe while using MFA?
Yes. MFA is designed to provide additional layers of protection without storing unnecessary personal information. The process only collects the minimum amount of data required to verify your identity and keep your account secure.
Troubleshooting and Support
What should I do if I lose access to my MFA device?
- Try using an alternative verification method if you have one set up (e.g., email one-time code, or a registered device).
- Contact the HSeLanD Support team as soon as possible. They will verify your identity and help restore account access - support.hseland.ie.
I didn’t receive my verification code. What should I do?
- Check your phone's signal or your internet connection if you are using an app.
- Make sure your phone number or email address is up to date in your HSeLanD account settings.
- Resend the code from the MFA prompt screen.
- Check your spam or junk folder if you are expecting an email.
- If you still do not receive the code, contact HSeLanD support for assistance.
How can I change my MFA method?
You can change your MFA method by going to your account settings using the icon, then selecting Manage MFA.
There, you can remove your current MFA method and add a new one. Ensure your contact information is accurate before making changes.
Can I disable MFA?
MFA is required by HSeLanD for all users to maintain security standards. While it may not be possible to disable MFA for your account, you can manage and update your MFA methods through your account settings.
Security and Privacy
How does MFA protect my HSeLanD account?
MFA makes it significantly more difficult for attackers to access your account. Even if your password becomes compromised, a cybercriminal will still need access to your second verification method, such as your phone or authentication app.
What are the best practices for using MFA securely?
- Never share your MFA codes with anyone.
- Keep your MFA device (phone, security key) secure at all times.
- Regularly review and update MFA options.
- If you suspect your account has been compromised, change your password and notify HSeLanD support immediately.
Will MFA slow down my login process?
MFA adds a small step to the login process, but it generally only takes a few extra seconds. After your initial setup, using an authentication app or receiving a code is fast and straightforward.
To make it even easier, we suggest creating descriptive device names when setting up your factors. For example: My work phone.
Account Recovery and Management
What if I forget my password and can't access my MFA method?
If you forget your password and cannot access your MFA verification method, click on the "Forgot Password" link on the login page. Follow the instructions provided. If you cannot complete the recovery process, contact HSeLanD support for further assistance.
How does HSeLanD support account recovery?
HSeLanD support staff will need to verify your identity before restoring your account access. Be prepared to answer security questions or provide alternate verification information.
Accessibility and Special Circumstances
What if I do not have a mobile device or smartphone?
If you do not have access to a mobile device, you can use an alternative MFA method such as email verification.
Additional Information
Can I use the same MFA method for multiple accounts?
Yes, authentication apps such as Google Authenticator and Microsoft Authenticator allow you to manage multiple accounts. However, never share your MFA codes or devices between accounts belonging to different individuals.
How often will I need to authenticate with MFA?
On every login to HSeLanD.
How do I contact HSeLanD support for MFA help?
To receive support, click the Chat icon on the bottom right corner of this page, where our Support Assistant Emily will help. Alternatively, contact us by email at support@hseland.ie. Provide as much detail as possible about your issue to speed up the resolution process. Please do not provide your password in communications to us.
Glossary
- MFA: Multi-Factor Authentication
- Authenticator App: A mobile app that generates time-based one-time codes for account access
- Passkey: A secure method where your operating system or browser stores your login credentials for a password-less, secure login experience.